Free Airbnb Welcome Book Template for Hosts

An Airbnb welcome book should help a tired guest answer one question quickly. Prioritise arrival, Wi-Fi, support, and the details guests need during their stay.

Start with the essentials: how to get in, where to park, how to connect to Wi-Fi, and how to get help. Then add the details a guest needs during the stay. The template below gives you a useful first version you can copy into your own guide.

Copy this Airbnb welcome book template

Welcome

Welcome to [Property name]. We are glad you are here. This guide has the practical details for your stay, from arrival through checkout. If something is missing or urgent, contact [host name and preferred contact method].

Arrival and entry

• Address: [full address]
• Check-in: [time and date details]
• Parking: [where to park, permits, gates, or limits]
• Entry: [key safe, code, door, or building instructions]
• Finding the property: [one useful landmark or note for a tricky arrival]

Keep active door codes off public pages. Share them in the booking message or in a guide link for confirmed guests.

Wi-Fi and the first five minutes

• Network: [Wi-Fi name]
• Password: [Wi-Fi password]
• Heating or air conditioning: [one-line starting instruction]
• Main lights: [where switches are if they are not obvious]
• Emergency contact: [name and number]

These are the details guests look for while standing in the hallway. Put them near the top rather than making people scan through house history or restaurant suggestions.

House basics

Keep this section specific to the property:

• Trash and recycling: [bins, collection day, location]
• Kitchen: [coffee machine, oven, dishwasher, or water filter instructions]
• Laundry: [machine location and any rules]
• Bathroom: [hot-water or ventilation quirks]
• Outdoor space: [pool, grill, hot tub, balcony, or garden rules]

For anything unfamiliar, add a photo or a short video. A photo of the correct breaker switch helps guests avoid the wrong one.

Add rules without making the guide feel hostile

State the rule, the reason where it helps, and the useful alternative. For example: “Please keep music low after 10 PM because the neighbouring flats are close by. The living-room windows reduce sound best when closed.”

Include rules guests need:

• Smoking and vaping policy
• Pets and visitors
• Quiet hours
• Parking restrictions
• Pool, fireplace, or grill safety
• What to do if something breaks

Your digital Airbnb house manual can keep these rules current without reprinting a binder.

Give guests local help they can act on

Local recommendations work best when they are short and personal. Add the bakery you would use yourself, the nearest grocery store, a reliable taxi option, and one rainy-day idea. Include the neighbourhood name and a map link when relevant.

Avoid a giant list. Five useful recommendations are more likely to be used than 30 copied from a travel site.

End with checkout and support

Give guests a clear checkout time and only the tasks you need completed:

• Checkout: [time]
• Keys: [where to leave them]
• Trash: [what to do]
• Used towels: [what to do]
• Before leaving: [one or two property-specific items]

Then repeat the best contact method for questions during the stay.

Turn the template into one live guide

A document is a good start. A web guide is easier to keep accurate when a Wi-Fi password, appliance, or local recommendation changes. Guests can open it from one link before arrival or a QR code once they are in the property.

Use this template to make the first version, then build a digital guest guide around your real home. You can also see how a QR code house manual makes the same guide easy to find on arrival.

Hero photo by Ahmet ÇÖTÜR on Pexels.